At HeadFord Interactive Private Limited, our mission is to deliver exceptional digital marketing services that drive results for our clients. We are committed to providing you with the highest level of service and satisfaction. However, we understand that circumstances may arise where you may need to request a refund. Please take a moment to review our refund policy outlined below.
1. Eligibility for Refund
We offer refunds under the following circumstances
a. Service Non-Delivery: If, for any reason, we fail to deliver the agreed-upon services within the specified timeframe, you may be eligible for a full refund of the unused portion of your payment.
b. Service Deficiency: If the quality of our delivered services does not meet the standards agreed upon in our contract and we are unable to rectify the issues to your satisfaction, you may be eligible for a partial refund.
c. Cancellation Within Cooling-Off Period: If you decide to cancel our services within 7 days of signing the contract (the "cooling-off period"), you are entitled to a full refund.
1.3 Cookies and Tracking Technologies
2. Refund Request Process
To initiate a refund request, please follow these steps:
a. Contact Us: Reach out to our customer support team via email at email@example.com phone at 949 326 0755 to notify us of your intent to request a refund.
b. Provide Details:Clearly explain the reason for your refund request, providing any relevant documentation or evidence to support your claim.
c. Evaluation: Our team will carefully review your request and the circumstances surrounding it. We may request additional information if necessary.
d.Decision: We will notify you of our decision regarding your refund request within 10 business days of receiving all required information.
3. Refund Processing
If your refund request is approved
a. Method of Refund: Refunds will be issued via the same method of payment you used when purchasing our services.
b. Timeframe: Please allow 45 business days for the refund to be processed and reflected in your account.
4. Non-Eligibility for Refund
Refunds will not be provided under the following circumstances
a. Change of Mind: We do not offer refunds if you change your mind after the cooling-off period has expired.
b. Client's Actions: If the deficiency or non-delivery of services is a result of actions taken by the client or external factors beyond our control, a refund may not be granted.
c. Third-Party Services: Refunds are not applicable to fees paid for third-party services, advertising budgets, or any other costs not directly invoiced by HeadFord Interactive Private Limited.
5. Modifications to Services
We reserve the right to modify the scope and terms of our services as agreed upon in the initial contract. In such cases, we will work with you to find a mutually satisfactory resolution, which may include adjustments to fees.
5. Contact Information
If you have any questions or concerns about our refund policy, please contact us atHeadFord Interactive Private Limited
Krupasindhu Bhawan, Bhanpur, Odisha, India
949 326 0755
5. Policy Updates
We may update this refund policy from time to time. Any changes will be posted on our website, and the date of the most recent revision will be indicated at the top of the policy.
By engaging our services, you acknowledge and agree to the terms of this refund policy.
Last Updated: 26.09.2023
Thank you for choosing HeadFord Interactive Private Limited. We appreciate your trust in us and are committed to delivering outstanding results for your digital marketing needs.